Dear Guests,

We regret to inform you of a security incident: Our hotel software provider has been the target of a cyberattack. According to the information currently available, booking data such as names, contact details (email address, telephone number), and stay-related information were accessed without authorization.

According to our service provider, credit card data has not been affected. However, unknown persons are currently using the stolen information to contact guests via WhatsApp or email while impersonating our hotel and requesting credit card details.

<strong>Please do not click on any links contained in such messages and do not provide any payment information. We will never ask you to make payments via WhatsApp or through links sent by email or messaging services.</strong>

If you have already provided any payment or credit card information, please contact your bank immediately to block your card and report the incident to the police.

Our service provider has secured the affected systems and is actively investigating the incident. We have also reported the matter to the Bavarian Data Protection Authority.

If you have any questions, please contact us at +49 9131 89160 or info@altmanns-stube.com. Please use only the contact details published on our website or included in your booking confirmation.

Kind regards,

Altmann’s Stube